State Farm® Insurance Agent Matt Phillips
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Brenda Mitchell
April 22, 2026
"Ben was very pleasant and explained everything so I could understand I had been with same company for over 58 years but Ben made this very easy"
Tasha S.
April 17, 2026
"Matt is the guy to go to for your renters insurance needs! He’s prompt, professional, and knowledgeable…thanks Matt!"
"Hi Tasha, thank you so much for your kind words, I really appreciate it! I’m glad I could help with your renters insurance and make the process smooth for you. Don’t hesitate to reach out if you ever need anything!"
Ja'Quan Phillips
April 16, 2026
"Very nice agent. Always a smile. Very helpful. Highly recommend this agency."
"Hi Ja’Quan, thank you so much for your kind review! We’re really glad to hear you’ve had such a positive experience and that our team has been helpful and welcoming. We truly appreciate your recommendation and are always here if you need anything!"
Hailey Piper
April 16, 2026
"Matt Phillips is an outstanding agent! Efficient, reliable, and highly professional. It is amazing to have an advocate like him in my corner."
"Hi Hailey, thank you so much for your kind review! We’re really glad to hear Matt has been such an efficient, reliable, and professional agent for you. It means a lot to know you feel supported and have him as your advocate. We truly appreciate your trust and are always here if you need anything!"
Skyy Lewis
April 9, 2026
"Matt works fast and is very reliable. Anytime I need a policy made he can get it done that day. He also brings us Krispy Kreme Donuts! Thank you for your services and always going above and beyond."
"Thank you so much, Skyy, for the awesome review! I truly appreciate your kind words and am glad I’ve been able to take care of your policies quickly and reliably. And I’m happy the Krispy Kreme donuts are a hit! Thanks again for your support—I’m always here whenever you need anything!"
joshua
April 9, 2026
"Great customer service"
"Thank you, Joshua, for the great review! We really appreciate your support and are glad you had a positive experience with our customer service. We’re always here if you need anything!"
JesusPaid4You 2
April 2, 2026
"Matt Phillips and his staff member Ben are absolutely the BEST in their field! They give world class customer service, are kind, knowledgeable and professional! Ben has helped me several times including recently, to solve a complicated issue I had with my landlord. Ben's kindness and professionalism is rare nowadays! God bless you guys! You are so awesome!"
"Thank you so much for your incredibly kind and thoughtful review! We truly appreciate your support and are so glad to hear that Ben was able to help you through a complicated situation. He’ll be grateful for the recognition—his kindness and professionalism are exactly what we strive for every day. We’re thankful to have you as part of our State Farm family and are always here whenever you need us!"
Gabby Haddadi
April 2, 2026
"I can’t say enough good things about my experience with Matt Phillips. He’s incredibly helpful, easy to talk to, and truly cares about his clients. He made the whole process seamless and stress-free. I’ll definitely be recommending him to all my friends and family!"
"Thank you so much, Gabby, for the kind words and thoughtful review! I really appreciate you taking the time to share your experience. I’m glad I was able to make everything seamless and stress-free for you—that’s always my goal. It means a lot to know you’d recommend me to your friends and family. I truly appreciate your trust in me for your renters insurance, and I’m always here if you need anything!"
darrell t
February 19, 2026
"Your boy Ben rocks like a hurricane... which is good in case I get hit by one...Rock On!"
"Hi Darrell, thank you for the awesome review! We love the energy — and Ben will definitely appreciate the shoutout. We’re glad you’re happy with your vehicle insurance and the great rate. Rock on, and we’re always here if you need us!"
Maureen Janus
February 12, 2026
"Ben is awesome he makes sure he is available for help when you need it."
"Thank you, Maureen, for your kind words! We’re so glad to hear that Ben has been so helpful and available when you need him. We truly appreciate you choosing Matt Phillips - State Farm Insurance Agent and are always here to help!"
Brandon Wisoff
January 24, 2026
"Matt and his staff are an excellent State Farm office. They have helped me numerous times navigate the ins and outs of insurance issues and have repeatedly gone above and beyond to help me resolve issues that have arisen over the years."
"Thank you so much, Brandon! I truly appreciate your kind words and continued trust over the years. My team and I are always happy to help navigate any insurance needs and go above and beyond whenever possible. Thanks for being a valued part of our office!"
Cooper Hoyle
October 28, 2025
"Amazing service and the best hospitality of any branch I’ve been too. Would absolutely recommend"
"Thank you so much, Cooper! We’re thrilled to hear you had such a positive experience with our team. We truly appreciate your recommendation and look forward to continuing to provide the best service possible!"
david malone
October 23, 2025
"I have lived in the Chapel Hill area for 50 years after graduating from UNC. I have been with Matt the last 25 or so. There is no better agent. Matt is old school - he is committed to taking care of people. When you call he picks up the phone; he knows who you are; and he discusses in clear ways what needs to done and what your options are. Recently my wife and I were sitting in our car at a redlight when another speeding car lost control and hit the front end of our car. The speeding car had a different insurance provider than State Farm. Sitting in my wrecked car, I called Matt to hear any advice he might have. Matt walked me through the whole process. Over the next two weeks Matt stuck with me - as I made decisions about the options the other insurance company offered me. I like having an old school agent who is values having a relationship with clients and believes in doing the right thing. Give Matt a call and discover for yourself."
"David, thank you so much for your thoughtful review and for trusting me all these years. It truly means a lot to hear that our relationship and service have made a difference. I’ll always be here to help however I can! I’m so grateful for your trust and long-term partnership."
Autumn Mitchell
September 29, 2025
"I highly recommend Ben to serve as your insurance agent! New to North Carolina and he handled everything for me very quickly and was very thorough. He’s also very knowledgeable and personable!! Thanks, Ben, for your help!!"
"Thank you so much for your kind words, Autumn! We’re thrilled to hear that Ben was able to make your transition to North Carolina smooth and straightforward. It’s always our goal to provide knowledgeable and personable service, and we’re glad you had such a positive experience. We really appreciate your recommendation!"
Machelle Alexander
September 24, 2025
"Ben was incredibly helpful with my rental insurance needs. He made the process smooth and stress-free. Knowledgeable, responsive, and reliable ----highly recommend working with him!"
"Thank you so much for your kind words! We're thrilled to hear that Ben was able to make your renter’s insurance experience smooth and stress-free. At our State Farm agency, we pride ourselves on being knowledgeable, responsive, and reliable. Your recommendation means a lot, and we're always here to help with any of your insurance needs—whether it’s auto, home, life, or renters. Thanks again for choosing us!"
Nadia Allen
August 20, 2025
"Ben is Awesome! Thank you for being professional, friendly, and fair! Please visit this office for your Insurance needs."
"Thank you for the wonderful review! We're so glad you found a great price on your renter's insurance and had such a positive experience with Ben. His professionalism, friendliness, and fairness truly make a difference, and we appreciate your recommendation. We’re here whenever you need us—thank you again for choosing our office for your insurance needs!"
Pratham J Patel
August 4, 2025
"As international students new to the U.S., we had a fantastic experience with Matt Phillips’ State Farm office. A huge shout-out to Benjamin Lail, who was incredibly helpful and accommodating. He patiently guided us through the renter’s insurance process, explained everything clearly, and made sure we got the best coverage for our needs. He’s been responsive, professional, and always follows through. Highly recommend Matt Phillips' team, especially Ben and for anyone looking for clear, reliable insurance support."
"Hi Pratham! Thank you so much for the amazing review and recommendation! We’re so glad to hear that you had a great experience as new international students — and we’re especially proud of the support Ben provided. He truly goes above and beyond to make sure our clients feel confident and taken care of. We’re thrilled to have been able to help you find the right renter’s insurance coverage, and we’re always here if you need anything in the future. Welcome to our State Farm family and thanks for choosing our team!"
Linda L
July 30, 2025
"I was moving from another state to NC The team ,especially my agent ,Ben ,was so patient,knowledgeable,efficient,just a stand up man. If I had any concerns or questions they were answered intelligently and quickly.They are the best and my hat goes off to Ben,he is the best !"
"Thank you so much, Linda! We’re thrilled to hear Ben and the team made your move to NC easier with their patience and expertise. Ben truly is a standout, and we’re lucky to have him on our State Farm team. We appreciate your kind words and look forward to continuing to support you!"
Angela Edwards
June 16, 2025
"Ben has been helpful and responsive to me on many occasions regarding my home, car and umbrella polices. He always fulfills his commitment to follow up and does so in a timely manner. Ben's a tremendous asset to Matt Phillips/State Farm Insurance."
"Thank you for your thoughtful review! We’re so glad to hear that Ben has consistently provided helpful, responsive service and follows through on his commitments. He’s truly a valued member of our team, and it’s great to know he’s made such a positive impact. We appreciate your continued trust in Matt Phillips State Farm!"
Zachary Plisko
May 30, 2025
"Matt Phillips and his staff provide the best service possible. I've been with Matt and his office since I moved to Chapel Hill in 2023. I want to give a special shout-out to Ben L. Right when I stepped into the office without an appointment, Ben welcomed me with no hesitation. His explanations of various insurance options are great. I never leave his office confused. I also appreciate the check-in phone calls to make sure I'm update to date on possible insurance changes, and he helps me adjust accordingly. Again, a shoutout to Matt Phillips' office, but a huge shoutout to Ben for constant great service."
"Thank you for the outstanding review! We’re truly grateful for your continued trust in Matt Phillips State Farm since your move to Chapel Hill. Ben will be thrilled to hear your kind words—he takes great pride in making sure every client feels welcomed, informed, and supported. We’re also glad our team’s proactive communication has helped you stay on top of any changes. Your shoutouts mean a lot to all of us!"
Jkane127
April 25, 2025
"Thanks Ben for all your help!"
"Thank you for the 5 star rating! We appreciate your support!"
Miao-Fang Lin
December 25, 2024
"Matt and his staff did a great job helping us. Megan got the insurance info for my daughters driving license quickly and provided good tips via emails and phone calls in 2022. For a stupid reason, we left his office. Because we have been living in Cary for years, we thought it would be easier to drive to the nearby office in Cary to get quicker answers. Unfortunately, the two years we stayed with this Cary office, we never got any email or phone call to address any of our request. For example, I had to keep calling Cary office and the answer was always that I had to wait for several weeks to get my umbrella policy. I paid my umbrella policy in the office, and then it got rejected. I called to ask the reason. I never got a reply before I moved my policies from this location. Finally this March I transferred back to Matt's office. My request was well addressed by Megan and Ben. I received the update via emails and phone calls regularly. I could not over express how thankful I was with Matt's teams willingness to help us in a timely fashion and outstanding customer service. Merry Christmas to Matt and your staff."
"Thank you so much, Miao-Fang, for your detailed and heartfelt 5-star review! We're incredibly grateful for your kind words and for sharing your positive insurance experience with us. We're glad to hear that Megan, Ben, and the rest of our State Farm team here at Matt Phillips could assist you promptly and effectively. We truly value your trust and are delighted that you decided to return to our office. Providing outstanding customer service and keeping our clients well-informed is our top priority. Your feedback inspires us to continue delivering the best service possible. Wishing you and your family a wonderful year ahead. We're always here to help with anything you need!"
Henry L
December 9, 2024
"Outstanding insurance agency, always on the ball looking out for me and makes State Farm much better. This is the team you need in today’s insurance climate."
"Thank you so much for your kind words, Henry! We’re thrilled to hear that our State Farm team has exceeded your insurance expectations and is always looking out for you. Your trust means everything to us, and we’re here to help whenever you need us!"
Jennifer Lail
November 22, 2024
"We have had our auto and home insurance with Matt at State Farm for over 10 years. He and his staff have been wonderful to work with. They have always been available to answer our questions and get the information we needed to us quickly. They have terrific customer service and really care about their clients."
"Thank you so much, Jennifer! We truly appreciate your loyalty over the past 10 years. It’s our pleasure to assist you with your auto and home insurance needs, and we’re so glad to hear you’ve had a positive experience with our team here at Matt Phillips State Farm. Your kind words inspire us to keep providing exceptional service. We're here for you anytime!"
Steve Williams
November 22, 2024
"Matt has been great to work with. Super responsive and helped save us a quite a bit on coverage coming from Amica. Can’t recommend him enough!"
"Thank you, Steve! We're so glad to hear that our State Farm team was able to provide you with great service and savings on your insurance coverage. Your recommendation means the world to us! We're here to help whenever you need us—welcome to our State Farm family!"